1-800-Pack-Rat Improves Efficiency, Provides Real-Time Customer Satisfaction with TeleNav
from TeleNav Press ReleasesSunnyvale, Calif. and Washington, D.C. – January 23, 2008—1-800-Pack-Rat, LLC, has implemented TeleNav’s cell phone GPS technology to increase efficiency and better serve its customers. The portable storage and moving company is introducing TeleNav Track(tm), a mobile resource management service that provides real-time information for managing field operations and enhanced on-the-go communications.
1-800-PACK-RAT is a leader in the portable moving and storage industry with more than 48 company and franchise-owned locations throughout the United States.
With TeleNav Track, drivers may view appointment changes directly on their cell phones. In addition, dispatchers can observe driving speeds, compare progress against drivers’ routes and calculate exact arrivals in real-time.
“In the past, we lacked an effective way of accurately tracking employees and field based storage units. We were also missing critical insight into key productivity measurements,” said Jason Botts, Director of IT at 1-800-PACK-RAT. “With TeleNav Track, we saw significant improvements in staff efficiency and accountability, as well as an increase in the overall quality of our customer service. We are now better able to manage our field resources and provide the timely information they need to do their jobs effectively.”
“Transportation, storage and moving companies need a well-developed resource-management strategy in order to keep their competitive edge and attract new business,” said Dr. HP Jin, co-founder, president and CEO of TeleNav. “With improved efficiency, enhanced customer service and instant visibility into their inventory and fleet, companies such as 1-800-PACK-RAT can help keep their clients happy.”
TeleNav Track leverages GPS and wireless technologies to provide business management solutions, and operates on mobile phones and PDAs. For further information about TeleNav Track and carrier availability, please visit http://www.TeleNav Treack.com.
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