AFC Corporate Transportation Relies on TeleNav to Keep its Chauffeurs on Track
from TeleNav Press ReleasesSunnyvale, Calif. and HOUSTON – June 18, 2007 – TeleNav, Inc. today announced that AFC CORPORATE TRANSPORTATION (AFC) has implemented TeleNav Track™, a mobile workforce management solution, to help guide its drivers with reliable GPS navigation and tracking services. Through its use, AFC, the largest limo and minibus fleet in the state of Texas, has improved its overall customer service and chauffeur reliability.
In order to provide better customer care and have a more dependable solution, AFC supplied its more than 100 vehicles with Nextel phones from Sprint that are equipped with TeleNav Track. Since then, the company has seen an increase in the accountability of its staff, mainly due to TeleNav’s breadcrumb trail reporting and speed-monitoring features.
“We were looking for a solution that was reliable and would ultimately improve our customer service,” said John Ferrari, owner of AFC CORPORATE TRANSPORTATION. “Within two weeks of testing TeleNav Track, we made the decision to switch our entire fleet over to the service. We are now able to maintain a high level of accountability among our staff, which means providing a high level of satisfaction to our patrons.”
Before deploying TeleNav Track, chauffeur travel histories were not detailed enough for the company to analyze exactly where its drivers had been and how much time was spent on the road. Now, when a client accuses the company of a late pick-up, AFC can print a report of the driver’s exact route, including all stops made and speeds traveled, to better determine how the service can be improved. Additionally, with TeleNav Track’s speed-monitoring feature, an email is automatically sent to AFC’s safety director anytime a chauffeur exceeds 71 mph, allowing the company to immediately take appropriate action with its employees.
AFC’s previous GPS devices were often in need of repair as they frequently malfunctioned, and it took extended periods of time for the provider to fix or replace them. This forced AFC to operate vehicles without GPS capabilities for up to several weeks at a time. With TeleNav Track, if any malfunction ever occurs, AFC promptly receives a replacement phone while the improperly-performing product undergoes maintenance.
“Transportation companies like AFC need to take extra precautions in order to arrive promptly and provide their clientele with the highest customer care possible,” said Dr. HP Jin, president, CEO and co-founder of TeleNav. “Unreliable GPS solutions can hurt an organization’s bottom line if they fail to perform or are out of operation for an extended time. We understand the importance of being able to provide a high level of service, which is why TeleNav Track customer support is available to our customers 24 / 7.”
TeleNav Track leverages GPS and wireless technologies to provide business-management solutions, and operates on mobile phones and PDAs. It includes a variety of mobile workforce management features, including GPS tracking / reporting and navigation, wireless job dispatching, wireless forms and wireless barcode scanning. For further information about TeleNav Track and carrier availability, please visit http://www.telenav.com.
